Terms & Conditions

By purchasing any ticket, by telephone, over the counter, or online you are agreeing to our terms and conditions of sale.

Once paid for tickets cannot be refunded or exchanged and only customers holding a valid ticket will be admitted to an event.

Discounts are available for performances where stated. We reserve the right to introduce discounts and special offers at any time and these cannot be applied to tickets already purchased. You may be asked to provide proof of eligibility.

It is the nature of live performance that start and running times may vary. Artists, programme, and performance details are correct at the time of sale, but due to the nature of live performance, changes may be unavoidable.

A 10% booking fee will be charged on all on-line bookings. A booking fee of £1 will be charged on ALL transactions over £20 made through the Box Office.

Tickets must not be resold at a higher price than the value of the ticket. Tickets resold at a higher price become void and the holder may be refused entry.

By order of the licensing authority, under no circumstances shall persons be permitted to sit in any gangway which intersects the seating. The management reserves the right to refuse admission, to request any ticket holder to leave our premises, and to take action to enforce these rights.

After the auditorium doors have closed latecomers may only be admitted at a suitable point in the performance, and at the discretion of the Duty Manager.

Sound Levels are monitored and enforced in accordance with the conditions of the licensing authority. Photography and recording of any kind, including the use of mobile phones, is strictly prohibited within the auditorium.

Reservations – tickets can be reserved for up to 2 working days without payment. Large group reservations by arrangement. Overdue reservations will be cancelled without notice. No reservations can be made in the 14 days prior to a performance. We reserve the right to refuse a reservation.

For your added safety bags and belongings may be searched before entry to this theatre.

Smoking and alcohol consumption are not permitted in the Auditorium.

Out of respect to the performers and your fellow audience members, please switch off mobile phones before entering the auditorium.

If a performance is cancelled you may be offered a rescheduled date where possible, or a refund of the face value of the ticket only. Administration charges, booking fees and postage are not refundable. We cannot be held responsible for other costs incurred by customers due to the cancellation of an event.


Tivoli “Essential Carer” Policy

The Tivoli Theatre can offer one free ticket to a registered ‘Essential Carer’ for anyone who needs assistance when visiting the Theatre.

Please note that this courtesy is not solely restricted to wheelchair users but to anyone who requires additional care and help.

The Theatre is able to accommodate up to five registered ‘Essential Carers’ per performance and proof of eligibility may be required. This courtesy does not apply to family members or friends unless they are the registered carer.

One ‘Essential Carer’ per customer – subject to limited availability and management discretion

Please note that space is limited and if more than five Essential Carers apply to attend a single performance without prior agreement and arrangement with the Theatre’s management, then the full price of the ticket may be charged.

Please also note that these seats may only be booked in person or by telephone. This offer does not extend to online booking and is only available subject to availability of seats.

The Theatre retains general rights of admittance.