Booking Tickets
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How can I book tickets?
Which are the best seats in the theatre?
This really is personal preference! The favoured row in the Stalls is centre row F, as this has extra leg room. There is also a slight amount of additional leg room on the front row of the Balcony, Row Q. We are fortunate that there are no seats with a restricted view.
I would like to purchase balcony tickets but am unable to when booking – why are these not available?
Balcony seats are available once a certain number of seats in the stalls have sold, to ensure a good atmosphere for both the audience and artists. If you purchase seats in the stalls you may transfer to the balcony if it is subsequently opened.
What concessions are available?
On certain shows the following concessions may apply:
- Over 60’s
- Under 16’s
- 1 in 10 tickets free.
The latter option is only available when purchasing via the Box Office and not online. Please enquire about concessions before completing your purchase, as adjustments may not be applied retrospectively.
I am a registered carer – what discounts are available?
We offer a free ‘Essential Carers’ ticket for those needing additional assistance when attending. These are available by calling or visiting the Box Office and are limited to 5 per performance and allocated on a first come, first served basis. We have limited wheelchair spaces – our Box Office cashiers will be happy to provide further information.
Full details can be found in Terms & Conditions
What facilities are there for less able-bodied customers?
We have stairlifts into the Foyer but NOT into the balcony. If you wish to use the stairlift or need wheelchair access, please alert the Duty Manager on your arrival, by pressing the CALL button situated to the left-hand side of the entrance. There is an accessible toilet in the foyer.
Cancelled/rescheduled shows.
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If a show is cancelled, you will receive a refund of your ticket value only and not any associated booking fees. In the event of a rescheduled show, a refund can be made within the timescale specified on the notification.
Will I get a refund if a show is cancelled/rescheduled
If a show is cancelled, you will receive a refund of your ticket value only and not any associated booking fees. In the event of a rescheduled show, a refund can be made within the timescale specified on the notification.
If I have tickets for a cancelled or rescheduled show, how will I be notified?
We will email all ticketholders. If we don’t have an email address, we will call you.
Booking Fees
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When booking via the Box Office, a £1 booking fee applies for transactions over £20. A 10% booking fee applies to all online purchases. There is also a £1 fee for postage.
What fees will I be charged when booking?
When booking via the Box Office, a £1 booking fee applies for transactions over £20. A 10% booking fee applies to all online purchases. There is also a £1.20 fee for postage.
Will I receive a refund for booking / postage fees, if a show is cancelled or rescheduled?
All booking and postage fees are non-refundable.
About your visit
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Do you sell other food and drink?
What time will the doors open?
Doors open approximately 30 minutes prior to the show time.
What happens when I arrive?
Can I record or take photos?
There is a strict no recording / no photography rule. Any person not observing this rule may be asked by our security staff to leave. Please ensure phones are switched off during the show.
Do you have a car park?
No but there are several car parks in the town centre, the nearest being Westfield Close (off Victoria Road) and the Allenview car park (off Hanham road). Car parking is free after 6 p.m.
Is there a Bar?
Yes, we have a well-stocked bar which is open prior to an event and during the interval, which is usually around 20 minutes.
Do you sell other food and drink?
Yes, we have a coffee shop selling a range of coffees, hot chocolate and tea, as well as cold drinks, crisps, cake and biscuits. We also sell New Forest ice cream in the coffee shop and during the interval inside the auditorium.
Do you accept cash?
Yes you can pay using cash or cards.
Gift Vouchers
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Do you sell other food and drink?
Do you sell gift vouchers?
We sell our own gift vouchers in £5, £10 and £20 denominations which can be redeemed against the purchase of tickets only and not for sweets, ice creams or refreshments.
Tivoli Theatre gift vouchers can be purchased over the phone (01202 885566) or in person via the Box Office and remain valid for 3 years from the date of purchase. Vouchers cannot be redeemed online.
They may be used as part payment and if the transaction total is less than the voucher amount, the remaining balance will be transferred as credit onto your Tivoli account and remains valid for 3 years. Credits can be redeemed through the Box Office or online.
We do not accept nationwide ‘Theatre Tokens’
